Refund & Return Policy

Last Updated: [Insert Date]

At Yeshu, we take pride in the quality and craftsmanship of our imitation jewellery. Each piece is carefully inspected before dispatch. Since our products are delicate and custom-finished, we follow a No Refund, Replacement Only policy.

1. Eligibility for Replacement

A replacement will be provided only if:

The product is received in a damaged condition.

The product received is incorrect or different from what was ordered.

2. Conditions for Replacement

You must notify us within 48 hours of delivery with clear unboxing pictures/videos as proof.

The product must be unused, unworn, and in its original packaging.

Replacements are subject to product availability. If the same product is unavailable, you may choose another item of equal value.

3. Non-Returnable Items

Products damaged due to mishandling, improper storage, or normal wear & tear.

Earrings (for hygiene reasons) unless received damaged/defective.

Customized or special-order items.

4. Process for Replacement

Contact us at [Insert Email/Phone] within 48 hours of receiving your order.

Share order details and proof of damage (images/videos).

Our team will review and confirm eligibility.

Ship the product back (if required) using the instructions provided.

Once approved, we will dispatch the replacement within 5–7 business days.

5. Refund Policy

Refunds are not applicable on jewellery items.

In rare cases (such as product unavailability), a refund may be issued at our discretion.

6. Contact Us

For any concerns regarding replacements, please reach out to us:

📧 Email: [Insert Contact Email]
📞 Phone: [Insert Contact Number]